Logo
Sunday, 09 August 2020
Logo
The News and Media Division of The Insight Partners
Friday, 03 Apr 2020 02:00 pm

IntegraCall(R) announces a revolutionary update to its flagship whistleblower solution

Many companies have had whistleblower lines in place for over twenty years. Traditionally, however, companies have provided a series of telephone numbers in various countries for employees and vendors to report misconduct. The phone calls are then forwarded to a main call centre staffed with call handlers. The call handlers deal with the complaints, sometimes supported by a live translator, and then the complaints are recorded into a system.

newsImage
 

The Red Flag Group®, compliance technology and due diligence firm, announced today that its AI-driven whistleblower platform, IntegraCall®, has a new feature: IntegraCall® Voice.

Many companies have had whistleblower lines in place for over twenty years. Traditionally, however, companies have provided a series of telephone numbers in various countries for employees and vendors to report misconduct. The phone calls are then forwarded to a main call centre staffed with call handlers. The call handlers deal with the complaints, sometimes supported by a live translator, and then the complaints are recorded into a system.

Such a service can cost companies up to US$100,000 per annum. So, it was time for a complete overhaul.

In 2019, IntegraCall® started the technology revolution with the release of its whistleblower platform. This release changed the game in compliance reporting and whistleblowing by putting the power into the hands of the reporters, allowing them to use an app on their mobile phones.

'With the widespread use of smartphones in every single corner of the globe, there is hardly a person on Earth that our reporting system cannot reach. It was just so obvious to move to an app-first business,' said Jenna Kim, IntegraCall®'s Product Incubator.

Today, IntegraCall® has enhanced its reporting facilities by adding an AI-driven chatbot called 'Nicole'. Nicole allows callers to make reports in their own languages, and those reports can be immediately translated and added to a case management system without human intervention. Nicole will even automatically convert all her conversations with the reporter into writing and encrypt and store them on the system alongside with the encrypted recorded audio file.

'Nicole is an AI-driven chatbot that is improving every day through machine learning. With the technology of IBM Watson and Google Translate, our clients' employees, suppliers and partners can more simply report issues through the app. We have seen a significant improvement in Nicole's understanding of compliance and whistleblowers,' said Scott Lane, CEO of IntegraCall® and The Red Flag Group®. 'The revolution in compliance and whistleblowing reporting is now here.'

In May 2020, IntegraCall® is taking another great leap in technology to release reporting using virtual landlines as an additional reporting mechanism. After calling a dedicated local phone number, users can speak with Nicole directly using IntegraCall® Voice.

'Nicole continues to develop her skills as a true compliance reporter and recorder. As technology develops, we will expand Nicole's spoken languages and build in support for accents and local phraseology,' said Mike Chew, Product Director for IntegraCall®.

Tags IntegraCall(R) Whistleblower The Red Flag Group Artificial Intelligence Compliance Technology

Neha Pandey

Aware of her elements, Neha writes the best articles across industries including electronics & semiconductors, automotive & transportation and food & beverages. Being from the finance background she has the ability to understand the dynamics of every industry and analyze the news updates to form insightful articles. Neha is an energetic person interested in music, travel, and entertainment. Since past 5 years, she written extensively on sectors like technology, finance and healthcare.


Smarter Decisions with Smart News

Smart Market News is committed to getting its readers the latest updates and insights on industries that help in making “smarter” business decisions. With insights and inputs from corporate decision makers, we bring you the stories of adopting innovative solutions and strategies that have been changing the world. Our editorial insights on products, solutions, companies, and adoption of best practices not only help in understanding the markets better, but also prove to be a complete package for your information needs.

media@smartmarketnews.com | sales@smartmarketnews.com

Contact Us
Subscribe to our newsletter
Get the latest in your inbox weekly Sign up for the fully charged newsletter

A PHP Error was encountered

Severity: Notice

Message: Undefined index: csrf_token

Filename: include/footer.php

Line Number: 149

Backtrace:

File: /home/smartmarketnews/public_html/application/views/include/footer.php
Line: 149
Function: _error_handler

File: /home/smartmarketnews/public_html/application/views/news_details.php
Line: 791
Function: view

File: /home/smartmarketnews/public_html/application/controllers/News_controller.php
Line: 227
Function: view

File: /home/smartmarketnews/public_html/index.php
Line: 315
Function: require_once

">
Follow Us:
© The News and Media Division of The Insight Partners 2019 | All Rights Reserved | Privacy Policy