Friday, 26 April 2024
Stella Connect, a disruptive, VC-backed provider of SaaS contact center Quality Assurance and Performance Management solutions, announced today that it has entered into a strategic relationship with Qualtrics, creator of the experience management category. With this collaboration, the two companies will provide a seamless workflow for driving agent engagement and performance to help enhance the customer experience.
In the partnership, Stella Connect adds its modern solutions for driving contact center team performance to the powerful Qualtrics platform for gathering Voice of Customer feedback. Stella recently released a real-time QA product which, combined with agent/manager 1:1 meeting software, offers the most engaging and comprehensive solution for boosting contact center performance. Companies using Qualtrics to gather VoC feedback can now seamlessly integrate the data into Stella's solutions, making it possible to drive agent engagement, real-time coaching and ultimately better customer experiences with the contact center.
"We are excited to partner and collaborate with Qualtrics given our shared passion for both the agent and customer experience," said Jordy Leiser, Co-Founder and CEO of Stella Connect. "Qualtrics' clients around the world will now be able to take advantage of this new seamless connection that pulls customer feedback directly into Stella Connect, enabling real-time agent coaching, engagement and performance improvement for contact centers."
Aware of her elements, Neha writes the best articles across industries including electronics & semiconductors, automotive & transportation and food & beverages. Being from the finance background she has the ability to understand the dynamics of every industry and analyze the news updates to form insightful articles. Neha is an energetic person interested in music, travel, and entertainment. Since past 5 years, she written extensively on sectors like technology, finance and healthcare.
Smarter Decisions with Smart News
Smart Market News is committed to getting its readers the latest updates and insights on industries that help in making “smarter” business decisions. With insights and inputs from corporate decision makers, we bring you the stories of adopting innovative solutions and strategies that have been changing the world. Our editorial insights on products, solutions, companies, and adoption of best practices not only help in understanding the markets better, but also prove to be a complete package for your information needs.
Pro-nuclear energy protesters rally against Greenpeace in Paris 
Credit Suisse taps Santangelo as global co-head of healthcare 
