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Amidst Cost-Cutting, Dealers Do More With Less as COVID Leaves Indelible Mark On How Cars are Bought & Sold

ACV Auctions shares insights into streamlining operations, saving time and turning profits


ACV Auctions Inc., a dealer-to-dealer, online automotive marketplace, has crisscrossed the country conducting hundreds of lot visits and video conference calls to help its independent and franchise dealer partners prepare for the new normal. From April to June, the average number of cars sold per dealer on ACV's platform increased by nearly 100%. The ACV marketplace also experienced increased activity with bids per auction more than doubling. Despite dealership foot traffic remaining low, a digital-first approach to operations from inventory management to customer communications has helped ACV's dealer partners streamline their time and resources, while increasing access to data for efficient, bottom-line driven decision making.

While the near-term economic outlook is uncertain, it is clear that consumers will continue to need to buy and sell vehicles—and all eyes are on the massive 40 million-vehicle used car market as households penny-pinch and new vehicle inventory shrinks. However, the retail landscape may be changed for good. ACV is committed to helping its dealer partners navigate these unknowns with innovative tools and the know-how necessary to do more with less on both the wholesale and retail sides of their business.

"What the pandemic has taught the auto industry is that the shift to digital is imperative, and it needs to happen now. Dealers need to sustain business amidst retail closures, drive immediate sales and facilitate long-term growth," said ACV Auctions CEO George Chamoun. "The biggest challenge facing the used car market is a lack of trust and transparency. Our technologies, coupled with our massive inspector force and our vibrant marketplace, are solving those issues. Once dealers know the true condition of a car, they can buy and sell with confidence and speed, and grow profitable businesses."

Tags Auto dealers Cars ACV

Meeta Ramnani

Meeta develops credible content about various markets based on deep research, opinions from experts and inputs from industry leaders. As the managing editor at Smart Market News, she assures that every piece of news and article adds to the knowledge of decision makers. An avid bike rider, Meeta, is a postgraduate from Indian Institute of Journalism and New Media (IIJNM) Bangalore, where her specialization was Business Journalism. She carries experience from mainstream print media including The Times Group and Sakal Media Group.

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Smart Market News is committed to getting its readers the latest updates and insights on industries that help in making “smarter” business decisions. With insights and inputs from corporate decision makers, we bring you the stories of adopting innovative solutions and strategies that have been changing the world. Our editorial insights on products, solutions, companies, and adoption of best practices not only help in understanding the markets better, but also prove to be a complete package for your information needs.

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