Salesforce, the global leader in CRM, has announced Work.com – new technology solutions and resources to help business and community leaders around the world reopen safely, re-skill employees and respond efficiently on the heels of the COVID-19 pandemic.
Work.com includes new solutions to accelerate private and public sector response to the COVID-19 pandemic, including employee wellness assessment; shift management; contact tracing; emergency response management; and grants and volunteer management. The Work.com Command Center brings all data streams together so that businesses and communities can make more informed decisions.
In addition, Work.com brings together the full power of health experts, business leaders and the Salesforce ecosystem in a resource center informed by the Business Roundtable and the University of California San Francisco (UCSF) with insights from business, health and government leaders as well as analysis, best practices and recovery stories from our trusted partner ecosystem.
"Every company and community in the world is focusing on how to safely reopen and get to a new normal," said Bret Taylor, President and COO, Salesforce. "With Work.com, we're bringing together powerful new technology, our partners and network of experts to help organizations reopen and recover from this crisis while putting employee and visitor health and safety first."
"Business Roundtable is focused on an economic recovery that puts public health first and allows businesses of all sizes to reopen swiftly and safely," said Joshua Bolten, President & CEO of Business Roundtable. "Safety first and consistent guidelines are critical to reopening. Salesforce is providing an important public service by giving businesses and organizations of all sizes this suite of free resources to help them navigate current guidance and get back to business safely when they can do so."
Reopening in a New World
To support the initial response to COVID-19, Salesforce launched Salesforce Care, a suite of solutions free for 90-days designed to help businesses stabilize during the initial phase of the crisis. Now, as COVID-19 containment improves and the economy begins to restart, a more complicated recovery phase lies ahead.
Businesses and other organizations will need to stay apprised of, and adhere to, ever-changing local and federal guidelines. They'll need new ways of planning, managing and monitoring employee and workforce readiness; facilities preparedness; and emergency management response. They'll need strong collaboration across departments, and tools to make data-driven decisions quickly and communicate to employees, partners and customers at scale.
New Salesforce Work.com Solutions
Our Work.com solutions enable organizations to reopen safely and manage the logistics of returning to work while putting employee and visitor health and safety first.
New Resources Feature Insights and Commentary From Top Experts
Every business and community around the world is navigating this crisis together, learning and drawing inspiration from new places every day. To help provide guidance and insights for businesses navigating the COVID-19 crisis and what comes next, Salesforce's new Work.com resource center includes expert commentary and advice from respected voices, such as Dr. David Agus, Dr. Larry Brilliant, Dr. Scott Gottlieb, Harvard Business School economist Linda A. Hill, political scientist Ian Bremmer and more. The resource center gives everyone access to ideas and industry trends that are top of mind for business leaders looking to stabilize their businesses, adapt to a new normal, and plan for an eventual return to growth.
Extending Innovation and Impact with our Trusted Partner Ecosystem
Salesforce's trusted partner ecosystem is providing guidance and solutions for organizations of all sizes and across industries to return to the workplace safely. Global Strategic Consulting Partners, including Accenture, Deloitte and PwC, are Work.com's inaugural industry and business transformation specialists. Equipped with a deep understanding of the Salesforce platform and industry-specific knowledge, these advisors provide critical services to help organizations transform for the future.
Partners including Fusion Risk Management, Traction Guest and ComplianceQuest are building the inaugural ISV solutions on the Salesforce platform to extend Work.com. These solutions will empower customers to build business continuity and risk management plans, adapt supply chains, manage employees and visitors on site and more.
Salesforce Care Allows Organizations to Rapidly Respond to Customers, Employees and Partners
More than 8,000 companies have already signed up for Salesforce Care, a suite of free solutions designed to help businesses stabilize during the initial phase of the crisis. This includes employee and customer support, social media monitoring and engagement, remote collaboration and data analysis solutions with Tableau, specific offerings for the healthcare and manufacturing industries, and free access to Salesforce Essentials to help small businesses. Salesforce also launched the AppExchange COVID-19 Resource Center, a central resource of COVID-related solutions, and partnered with Amazon to offer free access to Amazon Connect so service teams working remotely can stay connected.
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